Pinch Account Configuration

This article will cover all of the configuration options you have within the system and how they interact.


Account Settings: 


This is the location where most of Pinch's functionality is customised. These global changes will affect any new contacts imported, created, or modified and your existing non-preapproval clients. 

Organisation Details: Here, you can review your company information, change your local timezone, and add or change the email address to which Pinch sends system emails. For security purposes, the Trading/Legal name, ABN, or address can't be changed without raising a support ticket to Pinch. 

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Payment Types: These config options allow you to disable or enable the two payment types Pinch currently supports. You can also see your account's transaction limits for each (These are the default values). Disabling any of these options will remove them in both the Pay Now , and Pre-Approval Signup screens. You can change this on a per-client basis as well if you need to. 

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Surcharge Configurations: Here, you can pass on or absorb the payment process fees associated with paying via Pinch.  This is called a surcharge. If enabled, all payments of the chosen type will incur the processing fee to be passed onto your clients regardless of invoice size or type (Plans or Adhoc invoices) The way this is recorded and managed in your accounting system is explained in further detail here

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Batched Payments: Batched payments allow your clients and you to bundle up multiple invoices into one lump sum and pay this all at once. This feature isn't compatible with Invoice Breakdown Plans yet, so it may need to be turned off if you wish to make payment plans generically available for clients to opt-in to. 

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Re-attempt Policy: This setting allows you to set up a re-attempt policy for failed payments that Pinch will follow to automatically re-attempt to debit the invoice again. 

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Automated Payment Threshold: This allows you to set an account-wide Auto-debit threshold, where invoices below this value will be Auto-debited, but invoices above this will not (Requiring manual payment attempts via a Merchant initiated action) 

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Logo: This is the location where you can upload or change the logo you wish to appear across all Payer-facing emails and web pages. This includes Pay Now, Pre-approval, Email Notifications, and Customer Portal merchant references. We recommend either PNG or JPEG formats and a minimum sizing of 250x250px. 

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Emails: Here, you can edit several of Pinch's automated emails to your clients. Emails contain both the Main Message (Required content that cannot be edited) and an Additional Message (which can have custom text applied). You can also see the trigger for each email. More information about this can be found here

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Xero/QBO/MYOB Config Settings: 


Hero is where you can customize Pinch's behavior depending on each accounting system integration and its available feature set, as well as match or change which Bank Account Pinch sends reconciliation data to (We always recommend matching this to the account we deposit to)
Currently, only Xero supports customisation by Branding Theme (Invoice Template) 


Xero: Xero users can enable or disable certain features of Pinch on any of their branding themes. These Features are as follows. 
Accept Payments from Pinch = Enable Pinch as your Default Pay Online provider. 
Allow Customer opt-in for Auto-debit = Checkbox for Pre-approval self-enroll from Pay Now
Monitor for Auto-debit = Enable or disable Automatic Debits for invoices on this template
Send Invoice Notification = Allow Pinch to send an email whenever we detect a new invoice 

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QBO/MYOB/: The only three settings can be configured, which are the "Send Invoice Notifications", Bank Account for reconciliation and lastly, the default Income Account and Category codes for payments created in Pinch (Payment plans)

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