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  2. Account Configuration

How to disable pre-approvals

Looking to disable pre-approvals in your account for a single customer, or to switch it off entirely? Here you go.

To disable a pre-approval for a single customer, find that customer's details page and click cancel pre-approval.

If you have a lot of customers needing to be disabled, you will need to do this one by one, unless you wish to disable pre-approvals entirely. You cannot un-send a pre-approval request once it has been sent. 

You can stop Pinch from detecting pre-approvals from navigating into your Xero Config, and disabling "Monitor for Auto Debit" on each invoice template you wish to do so for. 

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