Sometimes Pinch encounters errors, or errors occur when actions go outside the bounds of normal user behavior. Below are some of the more common ones
| Error Name: | Error Message(s): | Cause: | Workaround (Or Fix): |
| ReCaptch Failure | "this product is unavailable at the moment. please contact support if this continues." | The payer's web browser or device has failed the recaptcha bot/spam checker, possibly due to old hardware, out-of-date software, or the presence of a VPN. | Use a different device or web-browser. Try again after clearing cache, Disable VPNs or blocking software |
| Technical Error | "Dishonoured with reason: Technical Error" | Likely caused by one of our downstream or upstream providers encountering an issue. | Raise a support request. This can only be fixed by a Pinch Technical team member |
| System Error | "No default payment source was found and no payment details given." | The connection between the front end system (Merchant Portal) and our internal admin system has been disjointed | Raise a support request. This can only be fixed by a Pinch Technical team member |
| Duplicate Payment Protection (Locked) | "This payment has already been processed. If you're not sure if this payment was successful, please contact support." | The system has detected, or caught a potential duplicate payment attempt, and to avoid double charges has locked this payment | Raise a support request. This can only be fixed by a Pinch Technical team member |
| Payment Exceeds Limit | "It's not you, its us..." | The size of payment you are attempting to process exceeds one of the Amex limits imposed on your account | Try a different payment method |