We do not charge any ongoing software fees, only transaction fees and these can be either absorbed by the merchant or surcharged to the customer.
The full comprehensive set of transaction fees can be found here.
Direct Debit Bank Account Transaction Fee
1% + 30c
per transaction with
fees capped at $5
Standard Usage Fees excluding offers, promotions, and discounts
circle
Domestic Transaction Fee: 1.00% + 30c - Charged each time take funds from a domestic bank account
circle
Transfer fee: $1 - Charged each time we bulk settle funds to your account
circle
Refund fee - A fee equal to the transaction fee will be deducted from the merchant. The customer is always refunded the full amount.
circle
Dispute Fee: $25 - Charged if a customer disputes the transaction or claims it is fraudulent
circle
Declined payment fee: $5 - Charged if collection of payment from a bank account fails
Credit & Debit Card
Transaction Fee
1.95% + 30c
per transaction
Standard Usage Fees excluding offers, promotions, and discounts
circle
Domestic VISA/Mastercard fee: 1.95% + 30c - Charged each time we take funds from a Domestic VISA or Mastercard debit/credit card
circle
Domestic AMEX fee: 2.5% + 30c - Charged each time we take funds from a Domestic AMEX credit card
circle
International Card fee: 3.9% + 30c - Charged each time we take funds from an International debit/credit card
circle
Refund fee: $5 - Charged when you request a credit card payment to be refunded
circle
Dispute Fee: $35 - Charged if a customer disputes the transaction or claims it is fraudulent