Why We Don't Offer Phone Support

At Pinch, we’re committed to providing responsive, expert support through email and live chat during business hours.

Our team is based in Queensland, and we’re proud to support thousands of businesses with care and precision.

We’ve made a conscious decision not to offer phone support.

Here's Why It Works Better For You

1. Faster resolution times
Our support system allows the team to multitask and handle multiple queries at once. That means faster answers for everyone.

2. No waiting in call queues
You won’t be stuck on hold or transferred between departments. Your issue goes straight to someone who can help.

3. We get the details right
Email support allows us to collect screenshots, track the page you’re on, and see relevant data. This helps us quickly identify the problem and solve it accurately.

4. Smarter troubleshooting
When you contact us through the support form, we instantly see your support history, which speeds up diagnosis and avoids repeat questions.

5. Better product improvements
Every support interaction is logged, so our developers can learn from trends and make Pinch better over time. Your feedback feeds directly into product improvements.

Need Help?

Submit a Support Request Form to contact us and one of our Australian-based team members will respond quickly.

We’re here to help.