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How Do I Manage Email Notifications in Pinch?

Pinch now gives you control over which email notifications are communicated to your team.

What’s New?

You can now:

  1. Add email addresses to receive specific notification types

  2. Delete existing emails

  3. Configure which notification groups are sent to which emails

This gives merchants more flexibility, especially for teams with shared responsibilities across finance, operations and support.

Where to Find Notification Settings

Click here to launch a walkthrough, or follow the instructions below.

  1. Navigate to your Pinch Merchant Portal
  2. On the left-hand menu, select Notifications
  3. Here, you’ll see:
    • A list of all users and emails currently set up to receive notifications
    • The notification groups each one is subscribed to
  4. Use the Add Email button to create a new contact and assign preferences
  5. Click the Edit (pencil) icon to update an existing user’s notification groups
  6. Use the Trash icon to remove a user from receiving notifications entirely
If you're looking to retrieve information manually, click here to see where to look in Pinch.

Important Things to Note

  • Primary Email Fallback
    If no email is assigned to Disputes, Refunds or Integrations, we’ll send those notifications to your account’s primary email by default.

  • Smart Defaults for Existing Users
    For existing users, we automatically added all primary and secondary email addresses into the new notification settings screen, with all notification groups enabled.
    Note, secondary emails now receive their own direct notifications rather than being CC’d, improving visibility and clarity.

  • Keep Things in Sync
    If you update your account’s primary email address, don’t forget to update your notification preferences too. These don’t update automatically, so a quick check ensures your team doesn’t miss anything important.

Where to Look Up Notification Data in Pinch

If you’ve opted out of certain email notifications or want to manually check an event, you can still find all the data in your Pinch dashboard.