How-to Article | Automatically Re-Attempting Failed Payments in Pinch

IMPORTANT: Only Failed Payments that were auto-debited can be automatically reattempted. As of Feb 2026, you can now independently configure your re-attempt policy for card and direct-debit payments. 

1. Log into your Pinch account.
   https://app.getpinch.com.au/account/login
   
   
2. Click on Config from the left menu
   
   
3. Click on the Re-Attempt Settings tab
   
   
4. Tick the Re-Attempt Failed Payments checkbox for either Card, or Direct Debits, or both
   
   
5. In the Days Before Re-Attempt box, choose how many days after a failed payment the re-attempt will take place
   
   
6. In the Maximum Re-Attempts box, choose how many times a failed payment will be re-attempted before Pinch stops automatically attempting to debit the customer
   
   
7. After making any updates or changes to your Re-Attempt Settings in Pinch, click the Save Changes button. 
   
   

Notes: Keep in mind that Direct-Debits incur a dishonour fee of $5, with Card failures incurring no fees.