Sometimes, when a payment is attempted, it results in a dishonor. There are several types of dishonors, which can sometimes result in pre-approvals being removed from the system.
Types of Common Dishonors:- Insufficient Funds (Your client does not have funds in their account or has reached their card limit)
- Temporary Problem - (Pinch has encountered a temporary technical error; try again later)
- Blocked by Bank - (The bank is blocking this debit from occurring, your payer has likely requested this, and you should contact them to enquire about this)
- Invalid Card - (The card being attempted is invalid (Expired or recently reissued)
- Invalid Account - (The account doesn't exist, or the account information is incorrect)
- Unsupported Card - (The card isn't supported due to region or account type restrictions)
- Technical Error (Either Pinch or our provider experienced an issue when processing this attempt or a bank account is unable to be debited - savings accounts that don't allow direct debit)
- General Decline (Can be a more niche decline reason or a recorded error from our provider)
- Security Blocked* (Pinch has detected usual payment activity and blocked this transaction; contact support)
Fatal Dishonours;
A fatal dishonor occurs when Pinch attempts to debit your client, and we receive specific types of failure responses from their bank or card issuer. These encompass a variety of reasons, but Pinch is required to terminate any existing agreement and suspend debits in the event this occurs.
This means if your client has a pre-approval and we encounter a Fatal dishonor when we next debit, your clients pre-approval will be canceled immediately, and an email will be sent to the merchant informing them of this.
- Closed Account
- Stolen Card