Settlement Data Bug (2nd-3rd March 2026)

What we have discovered

Some settlement data from 2nd-3rd March 2026 is missing reference information, affecting the ability to auto-reconcile to accounting software.

This is due to a payments reference data error from the payment processing engine, where only the transaction itself was carried across without the associated reference metadata.

In the Merchant Portal, affected merchants may see:

Payments not marked as settled
A second payment line showing as “Unknown”

The original payment record remains untouched and contains the correct data. The additional “unknown” line is being generated because settlement data is not correctly matching to the existing payment.

This has NOT affected the settlements themselves and you will have still received your correct settlements over this period.

Known impacts

Settlements from 2–3 March 2026 may not reconcile correctly in accounting software.

This is affecting some merchants, not all merchants on Pinch.
This is affecting settlement data for some, not all, card transactions in this processing window.
This does not affect Direct Debit payments
ABA split disbursement customers may have incorrect ABA files for this date range due to missing reference data.

Steps to take right now

You can check if you are impacted by navigating to Settlements in the Merchant Portal and reviewing settlements from 2–3 March. Look for any payment lines marked as “Unknown”.

There are two actions you can take:

Wait for Pinch to correct the settlement data in the Pinch Merchant Portal. Our goal is to update the settlement records so they correctly reflect the original payments. Once complete, you can manually reconcile in your accounting software if required.
If urgent, use a find and match (or equivalent) feature in your accounting software to manually reconcile the affected transactions.

What not to do

Do not delete payments or recreate invoices in your accounting system, as this may cause further reconciliation issues.