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What is Pay Now

One of the simplest features of Pinch is the Pay Now feature to enable customers to pay their invoice via Pinch. It’s what helps most of our customers get paid faster.

What is Pay Now?

Pay Now is a secure payment link on your invoices that allows a customer to pay their invoice via Pinch.

  • Your customer receives their invoice as usual (via Xero, QuickBooks, or MYOB).
  • They click Pay Now(Xero), or the embedded link (QuickBooks, or MYOB).
  • They choose how they’d like to pay, credit/debit card or direct debit from their bank account.
  • Done. The payment is instantly scheduled and Pinch takes care of the rest.

What Your Customers See

When a customer clicks to Pay Now, they land on a clean, branded payment page with:

  • Your invoice details (so they know exactly what they’re paying for).
  • Payment options (card or direct debit - determined by your settings/configuration).
  • The option to save their details for next time.

This creates a smooth, professional payment experience for your customers.

How to Make the Most of Pay Now

  1. Enable multiple payment methods
    Some customers prefer card, others bank debit. Offering both increases your chances of faster payment.
  2. Encourage detail saving
    If customers save their card or bank details, future payments are automatically debited on the invoice due date (See Chapter 3: Pre Approvals)
  3. Watch your utilisation rate
    Businesses who rely on Pay Now buttons often see their customers opt-in to Pre Approvals, meaning more invoices are paid automatically through the platform.

Common Questions About Pay Now

Q: Do I have to set it up manually for each invoice?

Nope! Once Pinch is connected to your accounting software, the Pay Now button appears automatically on every invoice you send.

Q: Can customers pay part of an invoice with Pay Now?

Yes, if you’ve enabled payment plans, customers can split larger invoices into smaller amounts. Otherwise, Pay Now takes full payment.

Q: I currently have a ‘Pay Now’ button using another payment method. Will Pinch override it automatically?

For Xero Customers: When you apply Pinch via the Xero Config page in Pinch and hit Save, it will apply Pinch as your default gateway on the invoice themes you’ve selected.

Best practice: if you’re fully moving to Pinch, disconnect the other payment method too. This avoids clashing or payer confusion.

Q: If I enable Pinch invoice email notifications, does that mean I no longer need to send invoices from Xero?

Not quite. That option means Pinch will send a single “You have an invoice due” email to the client with a link to pay. If you’ve been sending invoices from Xero historically, it’s usually best to continue doing so and leave the Pinch notification turned off.

Q: What happens to my existing repeating invoices in Xero?

When the next repeating invoice is created, it will use Pinch as the default gateway (since Pinch is now set up). But we recommend double-checking that it’s working as expected the first time around, just to be safe.