Get Started Guide

This article is a very basic guide to help you get started using Pinch.

Welcome to Pinch Payments. We are so thrilled to have you on board!

This article is a very basic guide to help you get started using Pinch. It goes through a basic overview of what the platform can do for you, provides you with some key must knows, provides you with a matrix of all the features, what they do and where you can find information about each of them, and links you to further helpful resources that might be helpful for specific scenarios.

What is Pinch Payments?

  1. Pinch is a payment portal (web based software) designed for businesses that lets them collect payments online.
  2. Pinch works best as an integration with Xero, MYOB and QuickBooks.
  3. Pinch works by either adding a payment link to your existing invoices (in Xero) or by replacing your existing way of sending invoices (QuickBooks, MYOB or optional for Xero). We call this the Invoice Issued Notification.
  4. Pinch is equipped to collect payments from credit cards and bank accounts.
  5. You can use Pinch to set up automatic payments in a range of ways.
  6. You can use Zapier to connect Pinch to a ton of other applications.

Things You Must Know

  1. QuickBooks and MYOB users need to enable Invoice Issued emails in order to use the Pinch portal. Click here if you are a QuickBooks user and here if you are a MYOB user to read more about this.
  2. Payments can take some time to settle. Bank transfers take longer to settle than credit card payments. We do not settle until the payment clears, unlike some other platforms that will settle you before having confirmation of the payment. This prevents us from needing to do reversals of payment. We think that’s a good thing. Please be patient when it comes to settlement.
  3. We have a responsibility to our customers and payment partners to be meticulous about ensuring you are who you say you are, and that your business is legitimate, so please be patient when we are doing compliance and verification. It’s nothing personal.
  4. We use third party platforms to store customer payment information. These partners are highly trusted bank grade partners who take data integrity extremely seriously.

Other Helpful Links

How to Get Customers to Commit to Pre-Approved Direct Debit

Creative Ways to Use Pinch to Manage Payments Better

5 Ways that Direct Debit Can Be Used to Generate More Revenue

Book a Zoom Call With the Customer Success Team

The Features

Below is a simplified list of all the features that Pinch has and links to articles explaining how to use each of them.


How it works

System Feature Works In

Further Information

Online payment facility

Provides you with an online system you can send customers to so that they can pay you online using credit cards or bank transfer

Xero, QuickBooks, MYOB

Help centre articles

Pre-approvals for auto debit

Allows you to let customers opt in to auto-debit so that they can pay you automatically either via credit card or bank transfer

Xero, QuickBooks, MYOB

Help centre articles

Customer portal

Customers can log in to their online portal to pay their invoices to you, opt in to automatic payments, manage and change their payment options and find their receipts

Xero, QuickBooks, MYOB

About the Customer Payments Portal

Add payment link to your accounting platform’s invoice emails

Allows customers who receive emails from your accounting platform to click a link to make online payment

Xero only

Add payment link by simply enabling the feature in the portal

Send invoices by email from Pinch

Use Pinch to send your invoice notifications so you don’t have to send them from your accounting system

Xero (optional), MYOB and QuickBooks (non-optional)

Invoice Issued Blog Post

Automatic reconciliation

Pinch will match payments up with invoices in your accounting system so you can save time on manual reconciliation

Xero, MYOB and QuickBooks

Product Tour

Batch payments

When your customer uses Pinch to make a payment, they will be able to view and pay all their other outstanding invoices from the same screen

Xero, MYOB and QuickBooks

Getting started with Batch Payments

Payment Plans

Let customers pay off invoices over time either automatically or manually

Xero, MYOB and QuickBooks

Help centre article

Subscription Payments

Create subscription payments customers can opt themselves into on their payment page

Xero, QuickBooks, MYOB

Help centre article


Process customer refunds with the click of a button inside of Pinch

Xero, QuickBooks, MYOB

How to Refund

Dear Inventory Integration

Sync invoices and payment confirmations between Dear and Pinch

Xero, QuickBooks, MYOB

Setting Up the Dear Integration

Hubspot Integration

Push payment notifications into your customers Hubspot CRM record to create Hubspot automations driven by payment

Xero, QuickBooks, MYOB

Setting Up the Hubspot Integration

Zapier Integration

Connect to Zapier’s vast list of applications to create all sorts of custom workflows

Xero, QuickBooks, MYOB

Pinch on Zapier

Payments API

Use our API to develop your own integrations using the Pinch Payment technology