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What is Pay Now

One of the simplest features of Pinch is the Pay Now feature to enable customers to pay their invoice via Pinch. It’s what helps most of our customers get paid faster.

What is Pay Now?

Pay Now is a secure payment link on your invoices that allows a customer to pay their invoice via Pinch.

  • Your customer receives their invoice as usual (via Xero, QuickBooks, or MYOB).
  • They click Pay Now (Xero), or the embedded link (QuickBooks, or MYOB).
  • They choose how they’d like to pay, credit/debit card or direct debit from their bank account.
  • Done. The payment is instantly scheduled and Pinch takes care of the rest.

What Your Customers See

When a customer clicks to Pay Now, they land on a clean, branded payment page with:

  • Your invoice details (so they know exactly what they’re paying for).
  • Payment options (card or direct debit - determined by your settings/configuration).
  • The option to save their details for next time.

This creates a smooth, professional payment experience for your customers.

How to Make the Most of Pay Now

  1. Enable multiple payment methods
    Some customers prefer card, others bank debit. Offering both increases your chances of faster payment.
  2. Encourage detail saving
    If customers save their card or bank details, future invoices are automatically debited on the due date. (See Pre-Approvals for more details.)
  3. Watch your utilisation rate
    Businesses who rely on Pay Now buttons often see their customers opt-in to Pre Approvals, meaning more invoices are paid automatically through the platform.

Common Questions About Pay Now

Q: Do I have to set it up manually for each invoice?

No — once Pinch is connected to your accounting software, the Pay Now button appears automatically on every invoice you send. The exception is QuickBooks and MYOB, which require a one-time manual setup. Please follow the setup guides for each platform: Xero, QuickBooks, MYOB.

Q: Can customers pay part of an invoice with Pay Now?

Yes, if you’ve enabled payment plans, customers can split larger invoices into smaller amounts. Otherwise, Pay Now takes full payment.

Q: I currently have a ‘Pay Now’ button using another payment method. Will Pinch override it automatically?

For Xero users: when you apply Pinch via the Xero configuration page in Pinch and click Save, Pinch will be set as your default payment gateway on the invoice themes you’ve selected. Note: this only applies to Xero — QuickBooks and MYOB users should refer to the platform-specific setup guides linked above.

Best practice: if you’re fully moving to Pinch, disconnect the other payment method too. This avoids clashing or payer confusion.

Q: If I enable Pinch invoice email notifications, does that mean I no longer need to send invoices from Xero?

Not quite. Enabling Pinch invoice email notifications means Pinch will send a single “You have an invoice due” email to your customer with a payment link — it does not replace the invoice itself. If you’ve been sending invoices from Xero, it’s generally best to continue doing so and leave the Pinch email notification turned off to avoid sending duplicate communications to your customers.

Q: What happens to my existing repeating invoices in Xero?

When the next repeating invoice is generated, it will automatically use Pinch as the default payment gateway. We recommend reviewing the first invoice to confirm everything is working as expected before relying on it for all future invoices.